Shipping policy

We are pleased to offer fast, reliable delivery across the UAE. All Lunara orders are carefully prepared, packaged with premium materials, and dispatched with trusted courier partners to ensure a smooth and elegant experience from our studio to your doorstep.

  • Standard Delivery: 1–3 business days

  • Express Delivery (Selected Cities): 1–2 business days

  • Shipping Fee: Calculated at checkout or offered complimentary during promotions

  • Order Processing: All orders are processed within 24 hours, excluding weekends and public holidays                                                                                                                                                                                                                                                    

    Delivery Issues

    If your package is delayed, damaged, or missing, our support team is here to assist. Please contact us within 48 hours of delivery concerns so we can resolve the issue promptly.

    Address Accuracy

    To ensure smooth delivery, please provide complete and accurate shipping details. Lunara is not responsible for delays caused by incorrect or incomplete addresses.